Gr8 Life Company Pty Ltd replaces any goods that arrive at their destination faulty or damaged. Notification of faulty or damaged products must be received by our Customer Service Department within 48 hours of your parcel being signed for or delivered. Under these circumstances, Gr8 Life Company Pty Ltd will provide instructions of how to return the goods in an appropriate manner. These details can be obtained either by telephone +61390189166 or by email firstname.lastname@example.org Gr8 Life Company Pty Ltd will replace any undamaged item within 30 days of purchase as long as the product is returned in its original condition including its packaging and is accompanied by proof of purchase in the form of a tax invoice/receipt and/or packing slip. Delivery and handling charges on returns are not refundable for incorrect choice, and products are to be returned to Gr8 Life Company Pty Ltd as the customer’s own cost and risk. In order to process your return of goods, please be sure to include a note explaining the reason for the return as well as your daytime contact telephone number so that our Customer Service Team are able to contact you. Goods should be sent to the following address:
Digitally based and electronic products will not be considered for refund once the product has been opened to either view on line or for the purpose of downloading content and the Intellectual Property of Gr8 Life Company Pty Ltd and or its servants.
Gr8 Life Company Pty Ltd
Unit 1, 142 Roberts Street
ESSENDON VIC 3040, AUSTRALIA
Shipping & Delivery Policy
Orders placed with Wheel of Life International will be delivered from receipt of payment within 10 to 14 working days (depending on demand) in all capital cities and most regional centres. Other areas and very remote locations may take longer. We have flat rates for delivery on single items being $1. Orders for multiple copies or registered mail will incur higher rates and this will be advised pre-checkout. Delivery is via Australia Post. Loss or damage is very rare. When it does happen the order is replaced at our expense. All that we would ask is that you keep damaged good/s and packaging and either mark it “return to sender” or address it to Gr8 Life Company Pty Ltd – Unit 1, 142 Roberts Street Essendon, Victoria 3040. Please notify us within 48 hours should this unlikely event occur. All prices are in American dollars (USD).
Orders to destinations outside Australia are sent via International Air post or courier. Delivery is typically 21 to 28 days depending on country of destination. . Loss or damage is very rare. When it does happen the order is replaced at our expense. All that we would ask is that you keep damaged good/s and packaging and either mark it “return to sender” or address it to Gr8 Life Company Pty Ltd – Unit 1, 142 Roberts Street, Essendon, Victoria 3040, Australia. Please notify us within 48 hours should this unlikely event occur. All prices are in American dollars (USD).
Duties & Taxes
You may be required to pay duties and taxes to claim your package. These are determined by the Customs office in your country and Gr8 Life Company Pty Ltd is unable to control or determine these charges. We encourage you to contact your national Customs office for further information.
For your convenience we have included the web address for a currency converter below. This is only a rough guide to currency conversion. Gr8 Life Company Pty Ltd can only process payments in American dollars (USD) and your credit card company calculates the charge to your credit card on the date which the transaction occurs. www.xe.com